FAQ Designer Sale Signs - Frequently Asked Questions Question - Can I phone Designer Sale Signs to ask any questions i might have ? Answer - Absolutely. Just dial 1300792267 (9.00 am to 5.00 pm AEST - Monday-Friday) for the cost of a local call Australia-wide and one of our friendly staff will give you their full attention.
Question - I've just placed an order. When can I expect it to be delivered? Answer - We have a same day dispatch guarantee on all orders placed online, by phone or fax prior to 1.00pm AEST Monday to Friday (excluding public holidays). Any orders received by us - Monday to Friday after 1pm (or on weekends) will be dispatched the next business day. Your order will be delivered within 1- 3 business days to 98% of Australia, (94% of all orders we dispatch are received by our customers the next business day) while remote locations can expect up to 4 working days for delivery. Your order will be delivered with TNT couriers.
Question - I am not confident/comfortable ordering online, can I place my order using a different method? Answer - You are welcome to order by fax or phone. You can download our FAX ORDER FORM from here and fax to our secure orders area on 1300796575 (24 hours - 7days). To place your order over the phone please give us a call 1300792267 (9.00 am to 5.00 pm AEST - Monday to Friday), all for the cost of a local call.
Question - How secure are my credit card and personal details ? Answer - Our website uses 128 bit encryption (the most powerful website encryption system available) to guard your credit card and personal details. We take security very seriously, and guarantee the security of all your details whether you order by website, fax or telephone.
Question - What payment options do I have ? Answer - You can pay online with Visa, Mastercard, Pay Pal or Direct Deposit. Phone and Fax orders can be paid by Visa, Mastercard or Direct Deposit.
Question - When i look at some of your designs , I feel like I've seen them somewhere before ? Answer - Apart from the fact you probably have, it's no coincidence that we employ similar design principles to our entire range, as many of Australia's leading retailers. Modern fonts, stylish-high contrast colours and bold "LESS IS MORE" messages.
Question - I've heard about your "best price"guarantee. Explain your price policy ? Answer - It's simple. We guarantee that if you find a better price (including next day delivery) on any items similar in size and quality that you wish to purchase from us, we will send you a second identical item free of charge !
Question - Do you guarantee the quality of your products ? Answer - Yes, and our guarantee is IRON CLAD. If you are not 100% happy with the quality of any of our entire range of products, simply return them to us within seven days of receipt for a friendly refund. We're so confident you'll love our products as much as we think you will, we'll even pay the postage back !
Question - How do I know that you have the items that I want in stock ? Answer - We hold massive stock levels. If you can see them on our website, they are in stock.
Question - Do you have a minimum order ? Answer - Yes, our minimum order by phone, fax or online is $79.00
Question - Do you offer volume discounts? Answer - We supply many high volume users throughout Australia. Call us on 1300792267 or email us at sales@designersalesigns.com if you'd like a quote on a volume order.
Question - Do you ever offer price promotions and/or have "SALE"periods ? Answer - We sure do! It wouldn't seem right to be Australia's leading supplier of Retail Sale Signs and not have our own "SALE" every now and then. Simply tick the 'yes please sign me up to your email list' box when you are creating your customer account , and we'll shoot you an e-mail every time they're on ! (and we promise not to bombard you with annoying e-mails) *Order any of our Retail Signage range - Online, by Phone or Fax, for FREE DELIVERY AUSTRALIA-WIDE within 1 to 3 business days to 98% of Australia. (Remote locations can expect up to 4 days for sign delivery to your store)
Question - Do you ship orders internationally? Answer - We only ship orders within Australia and unfortunately, no we do not ship internationally. |
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